Warranty & Repairs Policy

Please note that in order to repair your item and return it to you, the approved repair vendor will need your contact details. We will provide your name, e-mail address, and return address to the approved repair vendor, and we require them to comply with relevant data protection legislation in relation to such information. We will send your contact details to the approved repair vendor only as required in connection with the repair service.

Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits.

Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period.

The time required to obtain device information or customer approval is not included within the Turn Around Time (TAT) of the repair process.

The customer confirms that all information provided during the warranty claim is correct.

The warranty will not be covered under the below conditions:

  • Defect or damage is the result of the customer misuse and non-abidance by the instructions for use.
  • Liquid spill on the product.
  • Product having un-authorized repairs.
  • Using the product not for its intended purposes (e.g: using Graphic Cards for cryptocurrency mining)

The customer shall ensure that the item is packed in its original box or wrapped safely to avoid any damage during transit. If the packaging is not done safely which leads to damage, Global tronix computer trading LLC will not be responsible for the same and the claimed item will be returned to the customer without servicing.

For more information, you may contact us through email (sales@globaltechuae.com), social media or live chat on our website, or by calling our call center on +971 56 918 6895.

Address: Office 603, Al Muteena Technic Building, Salah Al Din Road, Deira, Dubai-UAE.